Follow Us: Questions? Comments? 1-800-974-1841

If you are looking for
Affordable, Easy-to-Use and Ready-to-Deploy
solutions for your Township, contact us at 800 974 1841.

Do you want to
  • Improve Citizen Responsiveness?
  • Track Citizen Requests?
  • Use a Simple Automated System?
  • Use Electronic Forms/Apps/Permits?
  • Use an Online/Kiosk/Mobile/System?

Challenges & Problems we help solve

  • Are you able to quickly & efficiently respond to your Citizens' requests?(Permits-building) Citizens', (Licenses-dog..), Assistance, Complaints, FOIA documents, etc. requests?
  • Are you able to provide convenient ways for your Citizens to process their requests?
  • Are you able to provide a system for your Citizens to track the status of their requests?
  • Do you have a system that helps you track the time it takes for your department to process a Citizen request?
  • Do you have a system that helps you track how many, and what kind of requests are being made?
  • Do you have a simple & helpful system for your Staff to process Citizen requests?
  • Do you have a system that helps you quickly & easily allocate or re-allocate Staff to process Citizen requests as needed?
  •  

    If you have answered no to any of the above questions, The Citizen Request Processing Portal will solve the above challenges and problems you face.

What is it?

A subscription based Cloud solution to help you process your Citizens requests electronically.

...

What does it do?

  • Citizen requests are immediately routed to the appropriate staff electronically
  • Your Citizens can submit their requests via Online/Kiosk/Phone-in/Walk-in/Mobile/
  • Your Citizens receive email notification of receipt and status of their requests
  • At any time Citizens can check the status of their requests Online
...

Who can use it?

  • Township departments
  • Township Supervisor
  • Township Staff
  • Township Residents
...

Benefits?

  • Improve Responsiveness to Citizens
  • Improve Citizen Engagement
  • Reduce Staff's time processing a request
  • Visibility to what is going on in your department
  • Better understanding of Citizen and Staff needs
  • Metrics to help you make the best possible decisions for your Citizens & department
...

How does it work?

  • Monthly subscription cost
  • No capital expense
  • No software, No hardware, No dedicated IT staff
  • You can get started in a few days

Costs and Benefits:

  • No Capital or big upfront investment
  • Economical and pay as you go
  • Cancel if you do not see results
  • Productivity improvement guaranteed
  • Solve your challenges relating to tasks, processes, documents, compliance, productivity, and analysis, etc.

How to get started?

  • Call our Solution Specialists @ 800 974 1841
  • Visit www.Citizen-Request-Processing.com and register for a webinar

Get in Touch

  • Our Office in Michigan
    39555 Orchard Hill Place
    Suite 600
    Novi, Michigan 48375
  • Indiana Office
    908 E. Wayne St.
    South Bend, Indiana 46617
    www.informationandrecords.com

 

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