Follow Us: Questions? Comments? 1-800-974-1841

If you are looking for
Affordable, Easy-to-Use and Ready-to-Deploy
solutions for your City, contact us at 800 974 1841.

Do you want to
  • Improve Citizen Responsiveness?
  • Track Citizen Requests?
  • Use a Simple Automated System?
  • Use Electronic Forms/Apps/Permits?
  • Use an Online/Kiosk/Mobile/System?

Challenges & Problems we help solve

  • Are you able to quickly & efficiently respond to your Citizens? (Permits-building, electric..), (Licenses- business, dog..), Complaints, FOIA documents, etc. requests?
  • Are you able to provide convenient ways for your Citizens to process their requests?
  • Are you able to provide a system for your Citizens to track the status of their requests?
  • Do you have a system that helps you track the time it takes for your department to process a Citizen request?
  • Do you have a system that helps you track how many, and what kind of requests are being made?
  • Do you have a simple & helpful system for your Staff to process Citizen requests?
  • Do you have a system that helps you quickly & easily allocate or re-allocate Staff to process Citizen requests as needed?

    If you have answered no to any of the above questions, the Citizen Request Processing Portal will solve the above challenges and problems you face.

What is it?

A subscription based Cloud solution to help you process your Citizens requests electronically.

...

What does it do?

  • Citizen requests are immediately routed to the appropriate staff electronically
  • Your Citizens can submit their requests via Online/Kiosk/Phone-in/Walk-in/Mobile/
  • Your Citizens receive email notification of receipt and status of their requests
  • At any time Citizens can check the status of their requests Online
...

Who can use it?

  • City Departments
  • City Supervisor
  • City Staff
  • City Residents
...

Benefits?

  • Improve Responsiveness to Citizens
  • Improve Citizen Engagement
  • Reduce Staff's time processing a request
  • Visibility to what is going on in your department
  • Better understanding of Citizen and Staff needs
  • Metrics to help you make the best possible decisions for your Citizens & department
...

How does it work?

  • Monthly subscription cost
  • No capital expense
  • No software, No hardware, No dedicated IT staff
  • You can get started in a few days

Costs and Benefits:

  • No Capital or big upfront investment
  • Economical and pay as you go
  • Cancel if you do not see results
  • Productivity improvement guaranteed
  • Solve your challenges relating to tasks, processes, documents, compliance, productivity, and analysis, etc.

How to get started?

  • Call our Solution Specialists @ 800 974 1841
  • Visit www.Citizen-Request-Processing.com and register for a webinar

Get in Touch

  • Our Office in Michigan
    39555 Orchard Hill Place
    Suite 600
    Novi, Michigan 48375
  • Indiana Office
    908 E. Wayne St.
    South Bend, Indiana 46617
    www.informationandrecords.com


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